Returns Policy

Last Updated: 25 September 2023

Introduction

Thank you for choosing BrandShift. We are committed to your satisfaction and strive to provide the highest quality digital services. Please read this Refunds and Returns Policy carefully to understand how we handle refunds and returns.

Deposits

Please note that all deposits made to initiate a project or service are non-refundable.

After Initial Draft

Once an initial draft of your project or service is provided, no refunds will be made under any circumstances. This includes, but is not limited to, branding, marketing, graphics, and creative strategy services.

Timeframe

No refunds will be processed after 5 days from the date of purchasing the service or receiving the initial draft, whichever comes first.

No Refund Scenarios

No refunds will be made in the following cases:

  1. The client has approved the project or service.
  2. Revisions or modifications have been requested by the client.
  3. The client did not provide sufficient information, materials, or resources, including but not limited to pictures, data, or other essential inputs.

Client’s Own Risk

All services are offered at the client’s own risk. No guarantees are provided, and no refunds, exchanges, or credits will be issued for dissatisfaction with the service.

Exceptions

While our policy is firm for the reasons stated, we reserve the right for management to make exceptions and issue refunds, credits, or exchanges at their sole discretion. This does not guarantee that your request will be approved; it is simply an avenue for consideration on a case-by-case basis.

Initiating a Return or Refund

To initiate a refund or return, please contact our Customer Support via email at support@brandshift360.com. Please include your name, project details, and reason for requesting a refund. All inquiries will be responded to within 5 business days.

Fees and Costs

Any costs associated with the refund process, if applicable, will be borne by the client.

Contact Information

For any questions regarding this Refunds and Returns Policy, please contact us at:

Amendments

We reserve the right to amend this policy at any time without prior notice. Changes will be effective immediately upon posting on our Website, brandshift360.com.

By purchasing any of our services, you agree to this Refunds and Returns Policy.